I want to build something
Share the project type, audience, expected outcome, and any screenshots or examples that show what good looks like.
FAQ & support
Answers to common thinQit questions, plus where to go for product, billing, security, privacy, and teammate workflow support.
CoversProduct, billing, security
Use forFast answers
Support pathIn-product or email
Help center
Search for the right answer
Use this page when you need a quick answer or the right next place to go. Name the task, the product area, and whether the issue is product, account, privacy, or security related so it reaches the right path faster.
Can thinQit build websites and applications?
Product+
Yes. Include the audience, pages or screens, style direction, integrations, and acceptance criteria so the first version is easier to review.
Can I use thinQit for documentation?
Product+
Yes. Documentation works best when it captures the decision, the context behind it, related links, and what should happen next.
Where do I ask billing questions?
Billing & account+
Start in the billing settings inside the product. For contract or vendor-pack questions, use the legal contact listed on the company and terms pages.
Where do I report a security issue?
Security+
Use security@thinqit.io, which is listed in the public Terms of Service for security disclosures.
Where do I get help with a teammate setup?
Product+
Open the teammate workspace and check the Settings or Provisioning tab first. Most setup issues come from missing target details, permissions, connected tools, or unclear first-task boundaries.
Where can I manage team members?
Billing & account+
Use the Team settings page to invite people, review seats, and manage workspace access. AI teammates are managed from the Teammates workspace.
What should I include when contacting support?
Product+
Include the workspace, product area, what you were trying to do, what happened instead, and any relevant screenshot or error text. Do not send secrets, passwords, or private tokens by email.
How do I reach legal or request a vendor pack?
Privacy & legal+
Use legal@thinqit.io for contracts, DPAs, vendor packs, and terms questions.
How do I exercise privacy rights?
Privacy & legal+
Use privacy@thinqit.io for privacy rights and data requests.
Common questions
Start with the job you are trying to do
Most support questions become easier once the job is clear. Name the task, the product area, and whether you need product help, account help, or a sensitive contact route.
I want to organize knowledge
Share the page, decision, research note, or launch context that needs to become easier for the team to find later.
I need specialist help
Share the role, permissions, success criteria, escalation path, and the first task that needs ownership.
Support surfaces
Support is operational, not just an email
Support happens through in-product help, Mason-style sessions, account settings, and clear escalation paths when a human should step in.
Support surface
Show what support looks like inside the product
Support can happen through in-product help, Mason-style sessions, knowledge-base articles, and the right escalation path when a person needs to step in.
Account help
Point users to billing, team, and notification settings
For billing, team members, notifications, and integrations, the fastest answer is usually inside workspace settings.
Security help
Separate product support from security and legal routes
Security, privacy, and legal questions need clear routing. Product support, account help, and sensitive disclosures should not all go through the same path.
Teammate support
Different teammates help with different kinds of problems
Each teammate has a clear role. Use Cody for implementation, Sophia for SEO and GEO, Jessica for security, Mason for support, and other teammates for planning, QA, operations, or legal work.
Contacts
Use the right public contact channel
The public website lists separate contacts for general questions, legal/vendor pack requests, privacy rights, and security disclosures. Keep sensitive account details inside the product whenever possible.