Data deletion

You can connect Meta Ads, Google Ads, Microsoft Advertising, TikTok Ads and Daisycon to thinQit so your reporting teammate can read your campaign results. From each connected platform we store two things:

• An access token, encrypted at rest, plus the ids of the ad accounts you picked. This is what lets us read your reports. We never see or store your platform password.
• Advertising performance reports: spend, impressions, clicks, conversions, and campaign, ad set and creative names, by day.

We do not store personal data about the people who saw or clicked your ads. No names, no email addresses, no profile data, no advertising identifiers. We read aggregated statistics only.

This is the fastest route, and you can do it yourself:

• Open your thinQit workspace and go to your reporting teammate, Vera.
• Open the Sources tab.
• Find the platform you want to remove and click Disconnect.

Disconnecting deletes the stored access token and the advertising reports we pulled with it. The reports disappear from your dashboards straight away. Any copy left in an encrypted backup ages out within 30 days.

Disconnecting inside thinQit deletes what we hold. Removing the app on the platform revokes our access at the source. We recommend doing both.

• Meta (Facebook and Instagram): Settings & privacy, then Settings, then Business integrations. Find thinQit and choose Remove.
• Google Ads: your Google Account, then Data & privacy, then Third party apps and services. Select thinQit and remove its access.
• Microsoft Advertising, TikTok Ads and Daisycon: open the connected apps or linked accounts section of your account settings and revoke thinQit there.

Email privacy@thinqit.io from the address tied to your account, with Account deletion as the subject. We use the sending address to confirm it is really you, so please write from the account address.

We confirm receipt, carry out the deletion, and write back to you within 30 days. Account deletion removes your profile, your workspace content, every connected platform token and every advertising report we stored for you.

If you use thinQit through your employer or through a partner workspace, that organisation owns the account. We pass your request on to them and tell you who it went to.

thinQit uses Facebook Login for Business to read Meta Ads insights for the ad accounts you choose. This page is the data deletion instructions page for that app.

To have the data removed, disconnect Meta Ads in the Sources tab as described in step 2, remove thinQit under Business integrations as described in step 3, or email privacy@thinqit.io and we will do it for you. Every request is confirmed in writing within 30 days.

• Invoices and tax records: 7 years, because Dutch law requires it. These hold billing details, never advertising data.
• A security audit record of the disconnect or deletion itself: who asked, and when. It holds no advertising data and no platform tokens.
• Anything under a legal hold, for as long as the hold stands. We tell you if this applies to your request.

Your wider privacy rights, including access, correction and portability, are set out in our Privacy policy.